ITIL Foundation Certification Training
- All levels
- 18 and older
- $799
- Virtual Classroom
- 16 hours over 4 sessions
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Computer Training Source, Inc. @ 420 N Wabash Ave, Chicago, IL
Gain practical knowledge and skills in IT Service Management with the most widely adopted approach in the world. Prepare for the ITIL Foundation certificate exam and enhance your understanding of service management, service strategy, service design, service transition, service operation, and continual service improvement.
Apr 1st
9am–5pm CDT
Meets 3 Times
This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.
Skills covered:
ITIL Foundation
Learning Unit 01 - Introduction To Service Management Lifecycle
Learning Unit 02 - Service Strategy
Introduction to service strategy
Key concepts of service strategy
Service strategy processes
Learning Unit 03 - Service Design
Introduction to service design
Key concepts of service design
Service design processes
Learning Unit 04 - Service Transition Introduction to service transition
Key principles & models of service transition Service transition processes
Learning Unit 05 - Service Operations
Introduction to service operations
Service operations processes
Service operations function
Learning Unit 06 - Continual Service Improvement
Introduction to CSI
Key principles and models of CSI
Learning Unit 07 - Summary and Exam Preparation
Review of key concepts
Eligibility
This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.
Pre-requisites
To take the ITIL 4 Foundation Certification exam, no prerequisite is required.
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