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ITIL® Foundation Certification (2011 Lifecycle Edition)

at New Horizons Learning Group LA - Anaheim

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Course Details
Price:
$1,995
Start Date:

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Location:
Anaheim, Orange County
1900 S State College Blvd Ste 100
Btwn E Katella & E Orangewood Avenues
Anaheim, California 92806
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Important:
Online LIVE - Remote Learning
Description
Class Level: Beginner
Age Requirements: 18 and older
Average Class Size: 6

What you'll learn in this itil training:

In this course, students will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

Course Objectives

In this course, you will describe the basic fundamental concepts of ITIL®, and identify the phases of the IT Service Management Lifecycle. You will do so by examining the components of the lifecycle as they are presented in the ITIL Foundation Syllabus, beginning with the initiation of services in Service Strategy (SS), and concluding with an analysis of existing services in the Continual Service Improvement (CSI) state.
You will:

  • Describe the history and basic concepts of ITIL.
  • Describe Service Strategy in the IT Service Lifecycle.
  • Describe Service Design in the IT Service Lifecycle.
  • Describe Service Transition in the IT Service Lifecycle.
  • Describe Service Operation in the IT Service Lifecycle.
  • Describe the various functions of Service Operation Lifecycle in the IT Service Lifecycle.
  • Describe Continual Service Improvement in the IT Service Lifecycle.
  • Prerequisites

    • CompTIA IT Fundamentals+

    Course Outline:

    1 - INTRODUCTION TO ITIL
  • ITIL Basics
  • The Service Lifecycle
  • 2 - SERVICE STRATEGY
  • Basic Concepts of the Service Strategy Phase
  • The Financial Management Process
  • The Service Portfolio Management Process
  • The Demand Management Process
  • The Business Relationship Management Process
  • 3 - SERVICE DESIGN
  • Basic Concepts of Service Design
  • The Service Level Management Process
  • The Service Catalog Management Process
  • The Availability Management Process
  • The Capacity Management Process
  • The Information Security Management Process
  • IT Service Continuity Management
  • The Supplier Management Process
  • 4 - SERVICE TRANSITION
  • Basic Concepts of Service Transition
  • The Change Management Process
  • The SACM Process
  • The Release and Deployment Management Process
  • The Knowledge Management Process
  • 5 - SERVICE OPERATION
  • Basic Concepts of Service Operation
  • The Event Management Process
  • The Incident Management Process
  • The Problem Management Process
  • The Request Fulfillment Process
  • The Access Management Process
  • 6 - SERVICE OPERATION FUNCTIONS
  • The Service Desk Function
  • The Technical Management Function
  • The IT Operations Management Function
  • The Application Management Function
  • 7 - CONTINUAL SERVICE IMPROVEMENT
  • Purpose, Objectives, and Scope of CSI
  • CSI Principles
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.

  • Remote Learning

    This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

    Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

    Still have questions? Ask the community.

    Refund Policy
    For open enrollment classes, ten (10) business days' written notice is required to reschedule a class with no additional fees.

    In case of a no-show or a cancellation with less than ten (10) business days before class date: 100% of the class price will be due according to the date of original invoice or date of Term Net 30.

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    School: New Horizons Learning Group LA

    New Horizons Learning Group LA

    New Horizons Learning Group has been serving businesses and individuals in the Arizona, California and Nevada communities for over 35 years. With ten convenient locations we offer a wide range of technical, application and business skills courses. As the world of computer technology continues to evolve...

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