Discover Classes. Earn Rewards.

ITIL® 4 Foundation is unfortunately unavailable

Thankfully we have 6 other ITIL Classes for you to choose from. Check our top choices below or see all classes for more options.

ITIL® 4 Foundation Certification Training

KnowledgeHut

Master ITIL 4 principles and practices with our comprehensive Foundation Certification Training. Dive deep into key concepts, guiding principles, and service management dimensions. Whether you're new to ITIL or seeking to advance your skills, this immersive program equips you for success in the IT service industry.

(5) All levels 18 and older
$899

4 sessions

Gift it!

ITIL 4 Foundation Certification (Virtual)

Technical Institute of America @ Virtual Classroom

Get certified in ITIL Foundation with the best course materials and expert instructors at the Technical Institute of America. Prepare for the exam with the official ITIL 4 Foundation study guide and gain access to our e-learning course with over 70+ videos. Take the online certification exam from the comfort of your home or office.

(632) All levels 18 and older
$699

2 sessions

Gift it!

ITIL® 4 Specialist: Create, Deliver and Support

American Management Association

Gain the knowledge and skills to plan, build, and support service value streams within an organization with this ITIL® 4 Specialist course. Learn how to integrate governance, risk, and compliance principles, as well as organizational change management methods, into the service value system. Ideal for IT professionals with an ITIL(R) 4 Foundation certificate.

(5) All levels 21 and older
$2,495

3 sessions

Gift it!

ITIL® 4 Foundation

American Management Association

Gain a practical understanding of key concepts and principles to effectively manage modern IT-enabled services with the ITIL 4 Foundation course at the American Management Association. Prepare for the ITIL Foundation Certificate Examination and align IT with business goals for improved service quality and cost control.

(5) Intermediate 21 and older
$2,495

84 sessions

Gift it!

ITIL® Foundation Bridge

American Management Association

Stay updated with the latest ITIL® practices as the ITIL® 4 Foundation Bridge course equips professionals with the knowledge and skills to transition seamlessly from ITIL® v3 to ITIL® v4. Prepare for certification exam success and gain a deeper understanding of the changes in ITIL® with this comprehensive training at a renowned institution.

(5) All levels 21 and older
$1,295

4 sessions

Gift it!
See all ITIL classes Online

ITIL® 4 Foundation

  • Beginner
  • 18 and older
  • $1,695
  • 1900 S State College Blvd, Anaheim, CA
  • 16 hours over 2 sessions

Start Dates (0)

  • $1,695
  • New Horizons - Anaheim @ 1900 S State College Blvd Ste 100, Anaheim, CA 92806
  • 16 hours over 2 sessions
  • Online LIVE - Remote Learning
Showing 10 of 0

Class Description

Description

What you'll learn in this itil training:

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4.

New Horizons is committed to your success beyond the classroom. Your enrollment in this class includes an ITIL 4 certification exam voucher and the official AXELOS ITIL Foundation Guidance e-book. The e-book reinforces what you learned in class and can serve as a reference guide for you and your organization as you begin your ITIL 4 adoption. The ITIL 4 Foundation certification is required before you can get any of the Managing Professional or Strategic Leader certifications.

Audience

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.


Course Objectives 

By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4.

Course Outline:

1 - ITIL 4 OVERVIEW

  • Structured Benefits
  • The Service Value System
  • Four Dimensions of Service Management
  • 2 - KEY CONCEPTS OF ITIL

  • What is Service Management?
  • Service Relationships
  • Creating Value
  • 3 - THE FOUR DIMENSIONS OF SERVICE MANAGEMENT

  • A Holistic Approach to Value Delivery
  • Organizations and People
  • Informational Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors
  • 4 - THE ITIL SERVICE VALUE SYSTEM (SVS)

  • Guiding Principles
  • Governance
  • Service Value Chain
  • Practices
  • Continual Improvement
  • 5 - THE ITIL GUIDING PRINCIPLES

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
  • Principle Interaction
  • 6 - GOVERNANCE

  • Governing Bodies
  • Governance Activities
  • The Role of Governance in the SVS
  • 7 - THE SERVICE VALUE CHAIN

  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain and Build
  • Deliver and Support
  • 8 - CONTINUAL IMPROVEMENT

  • The Model, the Value Chain, and Practice
  • Continual Improvement Model
  • Continual Improvement and the Guiding Principles
  • Theory of Constraints
  • 9 - KEY ITIL PRACTICES

  • Introduction to ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
  • 10 - OTHER ITIL PRACTICES

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
  • Remote Learning

    This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

    Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

    Refund Policy

    For open enrollment classes, ten (10) business days' written notice is required to reschedule a class with no additional fees.

    In case of a no-show or a cancellation with less than ten (10) business days before class date: 100% of the class price will be due according to the date of original invoice or date of Term Net 30.

    Reviews of Classes at New Horizons Learning Group LA (1)

    Benefits of Booking Through CourseHorse

    • Booking is safe. When you book with us your details are protected by a secure connection.
    • Lowest price guaranteed. Classes on CourseHorse are never marked up.
    • This class will earn you 16950 points. Points give you money off your next class!

    Questions & Answers (0)

    Get quick answers from CourseHorse and past students.

    New Horizons Learning Group LA

    New Horizons Learning Group has been serving businesses and individuals in the Arizona, California and Nevada communities for over 35 years. With ten convenient locations we offer a wide range of technical, application and business skills courses. As the world of computer technology continues to evolve...

    Read more about New Horizons Learning Group LA

    CourseHorse Approved

    This school has been carefully vetted by CourseHorse and is a verified Online educator.

    New Horizons Learning Group LA

    Give This Course as a Gift Card

    • Thousands of classes
    • No expiration
    • Unique and memorable gifts for any occasion
    • Personalized
    • Explore a passion, gain a new skill, discover a new hobby, engage in a memorable experience
    • Instant delivery
    • Lock in a price with the Inflation Buster Gift Card Price Adjuster™

    Buy a Gift Card

    Book this Class as a Group Event

    Booking this class for a group? Find great private group events

    Or see all Professional Group Events

    Explore group events and team building activities ranging from cooking, art, escape rooms, trivia, and more.

    CourseHorse Gift Cards

    • Creative & unique gift for any occasion
    • Thousands of classes & experiences
    • No expiration date
    • Instant e-delivery (or choose a date)
    • Add a personalized message
    • Lock in a price with the Inflation Buster Gift Card Price Adjuster™
    Buy a Gift Card
    gift card with the CourseHorse logo gift card with the CourseHorse logo
    Loading...