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American Management Association @ 1601 Broadway, New York, NY

Learn the strategies to develop a high-performance team and effectively manage people in this professional course offered by the American Management Association. Enhance your leadership skills, resolve conflicts, and motivate your team for maximum productivity. Gain practical knowledge and feedback from industry experts to elevate your management effectiveness.

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Conflict Management Workshop

Enhance your ability to handle conflict with diplomacy and credibility in the Conflict Management Workshop at the American Management Association. Gain insights into your conflict management style, practice techniques in a safe environment, and build trust with colleagues and team members. Develop the skills to manage difficult conversations assertively and see an uptick in your overall performance.

  • All levels
  • 21 and older
  • $1,495
  • 1601 Broadway, New York, NY
  • 8 hours

Start Dates (0)

  • $1,495
  • American Management Association @ 1601 Broadway 6th Floor, New York, NY 10019
  • 8 hours
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Class Description

Description

What you'll learn in this general management training:



Who Should Attend

Professionals and managers who want to enhance their ability to deal with conflict situations productively.

Those who embrace conflict can build understanding and better relationships—and experience greater personal and professional success. But managing conflict is not easy. In this workshop, you'll discover your own emotional triggers and learn how to manage difficult encounters with diplomacy, tact, and credibility.

What you will cover:

  • Getting a handle on and gaining insights into your conflict management style through self-assessment (TKI®)
  • Role-playing to practice techniques and new skills in a safe environment
  • Sharing of best practices for approaching conflict management
  • Transferring your learning back to your work environment using job aids and other resources

How you will benefit:

  • Build trust and credibility with colleagues and team members
  • Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
  • Gain confidence in holding difficult conversations calmly and assertively
  • Manage conflict situations proactively
  • Increase your effectiveness in managing conflict
  • See an uptick in your overall performance

Course Outline

Developing Conflict Awareness

  • Distinguish Between a Disagreement and a Conflict
  • Identify the Signs of a Conflict
  • Manage Your Emotional Reaction in a Conflict Situation

Modes of Conflict Management

  • Choose the Appropriate Conflict Management Approach for Any Situation
  • Understand Your Own Conflict Style
  • Follow the A.E.I.O U. Model to Diffuse a Tense Situation

Responding to Conflict

  • Communicate Assertively Without Eliciting Defensiveness from the Other Person
  • Constructively Disagree with Others

Handling Difficult Conversations

  • Select Appropriate Language to Express Your Ideas Clearly
  • Plan for Difficult Conversations in a Way That Focuses on Achieving the Results You Desire
  • Prepare for Potential Barriers During Difficult Conversations
  • Effectively Execute a Difficult Conversation
  • Set Goals for Applying Your New Skills to Your Own Real-Life Situations

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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American Management Association

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

Read more about American Management Association

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American Management Association

American Management Association

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Entrance on 48th St

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