Thu, Feb 18, 9:15am - 5:00pm Eastern Time
Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction, and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Still have questions? Ask the community.
a) No refunds will be issued.
b) If you reschedule 28 or more days prior to the start of the class, there will be no rescheduling charge.
c) If you reschedule 7-27 days prior to the start of the class, there will be a 25%-of-class-price rescheduling charge.
d) If you reschedule 1-6 days prior to the start of the class, there will be a 50%-of-class-price rescheduling charge.
e) If you reschedule 24 hours or fewer prior to the start of the class, you will pay a rescheduling fee equal to 100% of the cost of the program.
f) If you do not attend a public class in which you enrolled and for which you paid, and you have not contacted Improving Communications in writing to provide notification and to reschedule, all fees will be forfeited.
g) If you notify Improving Communications of the need to reschedule attendance in a public class in accordance with the terms herein, unused, paid enrollment credit(s) for a that class may be used for up to one year past the date of the originally-scheduled class.
Do communication problems waste your time and money?
Improving Communications provides individuals and organizations with Business Writing, Public Speaking, Customer Service, Leadership, and UB4I® Sales training classes, as well as supplying a dynamic and engaging speaker for events.
This school has been carefully vetted by CourseHorse and is a verified NYC educator.
Know someone who would like this class but not sure of their schedule? (We recommend this!)
Know their schedule better than your own? Book a date and time directly.
Get special date and rate options for your group. Submit the form below and we'll get back to you within 2 business hours with pricing and availability.