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Apple Service Fundamentals

  • Beginner
  • 18 and older
  • $2,100
  • 299 Broadway, New York, NY
  • 22 hours & 30 minutes over 3 sessions

Start Dates (0)

  • $2,100
  • Future Media Concepts - New York @ 299 Broadway Ste 1510, New York, NY 10007
  • 22 hours & 30 minutes over 3 sessions
  • Interactive connected class. Students will show up in school but instructor will be broadcasted live
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Class Description

Description

What you'll learn in this apple training:

Apple Service Fundamentals is a 3-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals Exam (SVC-16A) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2016 and Apple Certified iOS Technician (ACiT) 2016 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students’ knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing. Training for Apple Service Fundamentals is available to technicians who work at or wish to work at Apple-authorized service facilities.

What You Will Learn
Upon completion of the Apple Service Fundamentals course, students will be able to:
  • Identify and validate customer engagement skills such as empathy, setting expectations, positioning a refusal of service, and conflict resolution
  • Position a repair, upgrade or attachment so it's clear that the recommendation helps to solve the customer's issue
  • Identify and validate strategies for setting realistic resolution expectations
  • Identify and practice ESD precautions
  • Identify the customer statements that generate a Safety First case
  • Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery, and respond to events that involve these batteries
  • Explain why documentation is important to the service workflow. Understand the components of clear, concise, and complete case notes and the negative impact of poor case notes.
  • Find and use any Apple product's serial number to determine its level of coverage
  • Describe the importance of accurate troubleshooting to the business and the customer
  • Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques and first-level evaluation and isolation skills
  • List the tools and resources that are available to help troubleshoot

Refund Policy

Cancellation Policy:

  • If notice is given 16 or more business days before the start of a class, the student may receive a full refund less a $100 administrative fee.
  • If notice is given less than 16 business days no rescheduling or refunds are permitted.
  • Clients who commence a master class may not cancel and are responsible for the entire Master Class fee.
  • Any exam cancellations will be accessed a $50 administrative fee.

All cancellations and registration changes must be received in writing. Please e-mail to [email protected]. Attendee substitutions may be made for any student without penalty or additional cost at any time until the class begins.


Rescheduling Policy:

  • If notice is given 16 or more business days before the start of the class a student may reschedule.
  • A student can reschedule a class up to two (2) times. Additional reschedules will not be allowed.


No Shows:

If a student does not attend a scheduled session, there will be no refund or rescheduling permitted. Payment is forfeited. The school reserves the right to cancel classes with insufficient enrollment or in other circumstances. We will endeavor to give as much advance notice as possible of any change to the schedule. We shall not be responsible for any incidental or consequential loss arising whatsoever.


In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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Future Media Concepts

About Us

In 1994, Jeff Rothberg and Ben Kozuch launched Future Media Concepts as the world's first Avid Authorized Training Center. Over the years, FMC expanded its curriculum to become the nation's premier digital media training center representing the leading software manufacturers, including Adobe,...

Read more about Future Media Concepts

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Future Media Concepts

Future Media Concepts

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