Class Level:
Intermediate
ITIL® Lifecycle - Service Operation is unfortunately unavailable
Thankfully we have 5 other ITIL Classes for you to choose from. Check our top choices below or see all classes for more options.
Class Tags:
Other Categories in Tech
Course Details
Price:
$1,999
Start Date:
This class isn't on the schedule at the moment, but
save it to your Wish List to find out when it comes back!
If you're enrolled in an upcoming date,
this simply means that date has now sold out.
Booking for 6+?
Location:
Financial District, Manhattan
144 Washington St
Btwn Liberty & Albany Streets
New York, New York 10006 (Map)
144 Washington St
Btwn Liberty & Albany Streets
New York, New York 10006 (Map)
Important:
Classes are only held if at least 5 students show up.
Other Booking Options:
Purchase Options
Description
Age Requirements:
18 and older
Average Class Size:
10
What you'll learn in this itil training:
The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Operation publication.
The ITIL Intermediate Qualification: Service Operation Certificate is a free-standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.
Course Syllabus:
Entry Criteria Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission.
Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:
To be eligible for the ITIL Intermediate Qualification: Service Operation examination, the candidate must have fulfilled the following requirements:
The ITIL Intermediate Qualification: Service Operation Certificate is a free-standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.
Course Syllabus:
- Learning Unit SO01: Introduction to service operation
- Learning Unit SO02: Service operation principles
- Learning Unit SO03: Service operation activities
- Learning Unit SO04: Common service operation activities
- Learning Unit SO05: Organizing for service operation
- Learning Unit SO06: Technology considerations
- Learning Unit SO07: Implementation of service operation
- Learning Unit SO08: Challenges, critical succcess factors and risks
Entry Criteria Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission.
Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:
- Earlier ITIL (V2) Foundation plus Foundation Bridge
- ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
To be eligible for the ITIL Intermediate Qualification: Service Operation examination, the candidate must have fulfilled the following requirements:
- At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
- A basic IT literacy and around 2 years IT experience are highly desirable
- Hold the ITIL Foundation Certificate in IT Service Management
- It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination, specifically Chapter 2: Service management as a practice.
Still have questions? Ask the community.
Refund Policy
- If purchased less than a year ago: A 100% refund on the exam portion less an administration fee.
- If purchased more than a year ago: Not refundable but a credit of the value of the service can be used towards other Mountainview Training or Services.
- Courses are transferable if CourseHorse is notified otherwise an administration fee will be applied.
Map
Mountainview ITSM
Financial District, Manhattan
144 Washington St
Btwn Liberty & Albany Streets
New York, New York 10006 Financial District, Manhattan
144 Washington St
Btwn Liberty & Albany Streets
New York, New York 10006
Start Dates (0)
This class isn't on the schedule at the moment, but save it to your Wish List to find out when it comes back!
Similar Classes
Ch Gift Card
Benefits of Booking Through CourseHorse
Booking is safe.
When you book with us your details are protected by a secure connection.
Lowest price guaranteed.
Classes on CourseHorse are never marked up.
School: Mountainview ITSM
Mountainview ITSM specializes in Information Technology Service Management. We have been delivering services since 1992. We are a World-wide Accredited Training Organization and Accredited Courseware Provider for:
- ITIL
- ISO 20000
- ISO 27000
- PRINCE2
- MoR
- and more
Read more about Mountainview ITSM
This school has been carefully vetted by CourseHorse and is a verified NYC educator.
Want to take this class?
Save to Wish List
Booking this class for a group?
Find great private group events here
5 Top Choices
ITIL® Certification - V4 Foundation Training Course
Our ITIL® certification training familiarizes candidates with the fundamental concepts, processes, techniques, and terminologies of IT industry services and prepares you for the ITIL exam. In this ITIL® V4 Foundation training, you will get an overview of the ITIL framework and the ITIL 4 lifecycle. The ITIL® V4 Foundation Training in New York NY...
Our ITIL® certification training familiarizes candidates...
Read moreMon, Apr 10
9:00am - 5:00pm Eastern Time
Meets 2 Times
$2,475
16 Seats Left
Sat, Apr 22
9:00am - 5:00pm Eastern Time
Meets 2 Times
$2,875
16 Seats Left
Mon, Apr 24
9:00am - 5:00pm Eastern Time
Meets 2 Times
$2,475
16 Seats Left
Mon, May 8
9:00am - 5:00pm Eastern Time
Meets 2 Times
$2,475
16 Seats Left
Sat, May 20
9:00am - 5:00pm Eastern Time
Meets 2 Times
$2,875
16 Seats Left
Don't see any dates that work for you?
Add to Wishlist
Monday Apr 10th, 9am - 5pm Eastern Time
(2 sessions)
ITIL 4 Managing Professional Transition
at Sprintzeal Americas Inc - TriBeCa 305 Broadway 7th Fl, New York, New York 10007
The Information Technology Infrastructure Library Certification Transition offers an aggregated frame of the 2019 ITIL 4 system of service value which will provide the critical knowledge that all IT Management Professionals needs. This ITIL 4 Managing Professional Transition Certification will give you an uplift to add further to your ITIL...
The Information Technology Infrastructure Library...
Read moreMon, Apr 10
9:00am - 5:00pm Eastern Time
Meets 3 Times
$8,775
16 Seats Left
Sat, Apr 22
9:00am - 5:00pm Eastern Time
Meets 3 Times
$9,175
16 Seats Left
Mon, Apr 24
9:00am - 5:00pm Eastern Time
Meets 3 Times
$8,775
16 Seats Left
Mon, May 8
9:00am - 5:00pm Eastern Time
Meets 3 Times
$8,775
16 Seats Left
Sat, May 20
9:00am - 5:00pm Eastern Time
Meets 3 Times
$9,175
16 Seats Left
Don't see any dates that work for you?
Add to Wishlist
Monday Apr 10th, 9am - 5pm Eastern Time
(3 sessions)
ITIL 4 Specialist: Create, Deliver And Support
at Sprintzeal Americas Inc - TriBeCa 305 Broadway 7th Fl, New York, New York 10007
ITIL 4 Specialist: Create, Deliver and Support certification training is for IT practitioners and leaders who outline IT-enabled digital products and services, deliver, and support as per requirements. Our Sprintzeal’s ITIL 4 Specialist Create, Delieaders who outline IT-enabled digital products and services, deliver, and support as per requirements. ...
ITIL 4 Specialist: Create, Deliver and Support certification...
Read moreMon, Apr 10
9:00am - 5:00pm Eastern Time
Meets 3 Times
$8,775
16 Seats Left
Sat, Apr 22
9:00am - 5:00pm Eastern Time
Meets 3 Times
$9,175
16 Seats Left
Mon, Apr 24
9:00am - 5:00pm Eastern Time
Meets 3 Times
$8,775
16 Seats Left
Mon, May 8
9:00am - 5:00pm Eastern Time
Meets 3 Times
$8,775
16 Seats Left
Sat, May 20
9:00am - 5:00pm Eastern Time
Meets 3 Times
$9,175
16 Seats Left
Don't see any dates that work for you?
Add to Wishlist
Monday Apr 10th, 9am - 5pm Eastern Time
(3 sessions)
ITIL 4 Strategist - Direct, Plan And Improve
at Sprintzeal Americas Inc - TriBeCa 305 Broadway 7th Fl, New York, New York 10007
Sprintzeal’s ITIL® 4 Strategist Direct, Plan, and Improve training is conducted by global expert trainers. Suited for professionals in managerial level, this ITIL DPI course focuses on concepts like continuous development, strategy and di expert trainers. Suited for professionals in managerial level, this ITIL DPI course focuses on concepts...
Sprintzeal’s ITIL® 4 Strategist Direct, Plan, and...
Read moreMon, Apr 10
9:00am - 5:00pm Eastern Time
Meets 3 Times
$8,775
16 Seats Left
Sat, Apr 22
9:00am - 5:00pm Eastern Time
Meets 3 Times
$9,175
16 Seats Left
Mon, Apr 24
9:00am - 5:00pm Eastern Time
Meets 3 Times
$8,775
16 Seats Left
Mon, May 8
9:00am - 5:00pm Eastern Time
Meets 3 Times
$8,775
16 Seats Left
Sat, May 20
9:00am - 5:00pm Eastern Time
Meets 3 Times
$9,175
16 Seats Left
Don't see any dates that work for you?
Add to Wishlist
Monday Apr 10th, 9am - 5pm Eastern Time
(3 sessions)
ITIL 4 Specialist Drive Stakeholder Value Certification
at Sprintzeal Americas Inc - TriBeCa 305 Broadway 7th Fl, New York, New York 10007
Ensuring the mentoring and nourishing on getting going is the focus of ITIL® 4 Specialist: Drive Stakeholder Value Certification. The best guide for organizations on its service voyage in various roles such as consumer, and service provider, while caring for best communication and interaction. The certification is accredited by Axelos. ITIL 4 Specialist...
Ensuring the mentoring and nourishing on getting going...
Read moreMon, Apr 10
9:00am - 5:00pm Eastern Time
Meets 3 Times
$8,775
16 Seats Left
Sat, Apr 22
9:00am - 5:00pm Eastern Time
Meets 3 Times
$9,175
16 Seats Left
Mon, Apr 24
9:00am - 5:00pm Eastern Time
Meets 3 Times
$8,775
16 Seats Left
Mon, May 8
9:00am - 5:00pm Eastern Time
Meets 3 Times
$8,775
16 Seats Left
Sat, May 20
9:00am - 5:00pm Eastern Time
Meets 3 Times
$9,175
16 Seats Left
Don't see any dates that work for you?
Add to Wishlist
Monday Apr 10th, 9am - 5pm Eastern Time
(3 sessions)
Choose a Gift Giving Option
Know someone who would like this class but not sure of their schedule? (We recommend this!)
Know their schedule better than your own? Book a date and time directly.
One last thing!
Add a name to your account.
What name do you want displayed with your post?
What name do you want displayed with your post?