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Making the Transition from Staff Member to Supervisor

Prepare for success in your new supervisory role with this comprehensive course from the American Management Association. Learn essential skills such as feedback delivery, conflict resolution, and delegation, while gaining confidence and know-how through hands-on practice. Develop a personalized game plan to excel as a supervisor and reap the rewards of your new position.

  • All levels
  • 21 and older
  • $2,495
  • Live, interactive online classroom
  • 336 hours & 30 minutes over 50 sessions
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  • $2,495
  • Live, interactive online classroom
  • 336 hours & 30 minutes over 50 sessions
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Show all 50 sessions
  • Mon, Apr 01 at 2:00pm - 5:30pm
  • Tue, Apr 02 at 2:00pm - 5:30pm
  • Wed, Apr 03 at 2:00pm - 5:30pm
  • Thu, Apr 04 at 2:00pm - 5:30pm
  • Tue, Apr 16 at 10:00am - 6:00pm
  • Wed, Apr 17 at 10:00am - 5:30pm
  • Thu, Apr 25 at 9:00am - 5:00pm
  • Fri, Apr 26 at 9:00am - 4:30pm
  • Mon, May 06 at 10:00am - 6:00pm
  • Tue, May 07 at 10:00am - 5:30pm
  • Thu, May 16 at 9:00am - 5:00pm
  • Fri, May 17 at 9:00am - 4:30pm
  • Thu, May 30 at 10:00am - 6:00pm
  • Fri, May 31 at 10:00am - 5:30pm
  • Mon, Jun 10 at 9:00am - 5:00pm
  • Tue, Jun 11 at 9:00am - 4:30pm
  • Mon, Jun 24 at 10:00am - 6:00pm
  • Tue, Jun 25 at 10:00am - 5:30pm
  • Tue, Jul 09 at 9:00am - 5:00pm
  • Wed, Jul 10 at 9:00am - 4:30pm
  • Mon, Jul 22 at 11:00am - 7:00pm
  • Tue, Jul 23 at 11:00am - 6:30pm
  • Thu, Aug 08 at 9:00am - 5:00pm
  • Fri, Aug 09 at 9:00am - 4:30pm
  • Mon, Aug 26 at 10:00am - 6:00pm
  • Tue, Aug 27 at 10:00am - 5:30pm
  • Thu, Sep 05 at 2:00pm - 5:30pm
  • Fri, Sep 06 at 2:00pm - 5:30pm
  • Thu, Sep 12 at 2:00pm - 5:30pm
  • Fri, Sep 13 at 2:00pm - 5:30pm
  • Mon, Sep 16 at 9:00am - 5:00pm
  • Tue, Sep 17 at 9:00am - 4:30pm
  • Mon, Sep 23 at 10:00am - 6:00pm
  • Tue, Sep 24 at 10:00am - 5:30pm
  • Thu, Oct 10 at 9:00am - 5:00pm
  • Fri, Oct 11 at 9:00am - 4:30pm
  • Mon, Oct 21 at 10:00am - 6:00pm
  • Tue, Oct 22 at 10:00am - 5:30pm
  • Wed, Nov 06 at 9:00am - 5:00pm
  • Thu, Nov 07 at 9:00am - 4:30pm
  • Tue, Nov 12 at 2:00pm - 5:30pm
  • Wed, Nov 13 at 2:00pm - 5:30pm
  • Thu, Nov 14 at 2:00pm - 5:30pm
  • Fri, Nov 15 at 2:00pm - 5:30pm
  • Mon, Nov 25 at 9:00am - 5:00pm
  • Tue, Nov 26 at 9:00am - 4:30pm
  • Mon, Dec 09 at 11:00am - 7:00pm
  • Tue, Dec 10 at 11:00am - 6:30pm
  • Mon, Dec 16 at 9:00am - 5:00pm
  • Tue, Dec 17 at 9:00am - 4:30pm
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Class Description

Description

What you'll learn in this general management training:

Feel empowered to hit the ground running with the skills learned in this course. Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success.

In this high-impact, 2-day seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.

Who Should Attend

  • Newly promoted supervisors with less than one year of experience in this position; process and production supervisors who want to enhance their effectiveness through supervisor training.

What You Will Cover

  • Setting yourself up for success
  • Making a change and letting go of your old role
  • Meeting the expectations of key stakeholders, including your boss, direct reports, senior management and former peers
  • Conducting a gap analysis to determine how to meet critical expectations Leveraging your behavioral style with the Personal Style (PSI) Assessment
  • Flexing your personal style to build more effective relationships
  • Setting up goals to get you to the next level of performance
  • Managing employee performance and training your employees
  • Delivering supportive and corrective feedback to your employees
  • Managing conflict and disagreement with greater ease
  • Turning conflicts into positive change
  • Applying techniques to diffuse conflicts
  • Applying techniques to delegate work to your team
  • Developing a delegation plan to use with team members
  • Managing and protecting your time
  • Identifying three high-impact action items for immediate attention back at work

How You Will Benefit

  • Create a new game plan for growth
  • Let go of your former role and establish your credibility
  • Adjust your behavioral style to give yourself a winning edge
  • Use the instant feedback model to build a successful coaching relationship
  • Control your emotions and think strategically when dealing with conflicts
  • Be definite and decisive in managing and protecting your time

Reviews:

★★★★★
"great refresher"
This was a great refresher for a lot of the context that was shared. I am really glad that the legal section toward the end of the training was added because I feel it is very important to know and I need to contact our HR dept for follow up on this.

Michael L. 
2/26/2021


★★★★★
"perfect for me"
the experience was perfect for me, as a new manager. topic dealt with challenges that came with the new position as if it was tailored just for me. Ed was clear, concise and patiently answered all the questions thrown at him.

Edwin C.
1/23/2020



★★★★★
"incredibly helpful"
Incredibly helpful - mix of training/learning styles made it effective, and the reason for high degree of participant engagement.

Maria G.
2/11/2021

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at American Management Association (5)

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