Discover Classes. Earn Rewards.

Emotional Intelligence & Customer Service

Learn the essential skills needed to provide effective customer service in times of crisis. Gain insights into emotional control, understanding customer reactions, and developing strategies to manage their fears. Join our interactive online class to enhance your customer-centered attitude and empower others with respect and choice.

  • All levels
  • 18 and older
  • $149
  • Virtual Classroom
  • 90 minutes
Book Now

No Booking Fees. Lowest Price Guaranteed. Earn Rewards.

Give as a Gift Save to WishList

21 people wishlisted

Start Dates (3)

  • $149
  • Virtual Classroom
  • 90 minutes
  • Register for this class and you will be sent ONLINE login instructions prior to the class date.
20 seats left
Book
20 seats left
Book
20 seats left
Book
Showing 13 of 3

Class Description

Description

What you'll learn in this customer service training:

Session 1 of Customer Service in Time of Crisis

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can solve problems. In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too. Attendees will be able to:

  • Focus on others to project a UB4ME, customer-centered attitude;
  • Empower people with respect (acknowledging) and control (offering choices); and
  • Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.

Register for this class, you will be sent ONLINE login instructions prior to the class date.

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

No refunds will be issued.

  • If the Customer reschedules 29 or more business days prior to the start of the class, there will be no rescheduling charge.
  • If the Customer reschedules 8-28 business days prior to the start of the class, there will be a 25%-of-class-price rescheduling charge.
  • If the Customer reschedules 2-7 business days prior to the start of the class, there will be a 50%-of-class-price rescheduling charge.
  • If the Customer reschedules 1 business day or fewer prior to the start of the class, Customer will pay a rescheduling fee equal to 100% of the cost of the program.
  • If the Customer does not attend a public class in which s/he enrolled and for which s/he paid, and has not contacted CourseHorse in writing to provide notification and to reschedule, all fees will be forfeited.
  • If Customer notifies CourseHorse of the need to reschedule attendance in a public class in accordance with the terms herein, unused, paid enrollment credit(s) for a that class may be used for up to one year past the date of the originally-scheduled class.
Improving Communications makes every effort to run scheduled public classes. Occasionally, unforeseen difficulties cause these classes to be postponed or canceled. We will provide Customers with as much advance notice as reasonably possible under the circumstances.

Once Customer is notified of a class postponement or cancellation, Customer may reschedule, accept credit to be applied to future classes (valid for up to one year), or request a refund less a 5% non-refundable registration fee.

Please keep this policy in mind when making travel arrangements. We shall not be liable for any travel costs.

Reviews of Classes at Improving Communications (45)

Benefits of Booking Through CourseHorse

  • Booking is safe. When you book with us your details are protected by a secure connection.
  • Lowest price guaranteed. Classes on CourseHorse are never marked up.
  • This class will earn you 1490 points. Points give you money off your next class!

Questions & Answers (0)

Get quick answers from CourseHorse and past students.

Improving Communications

Do communication problems waste your time and money?

Improving Communications provides individuals and organizations with Business Writing, Public Speaking, Customer Service, Leadership, and UB4I® Sales training classes, as well as supplying a dynamic and engaging speaker for events.

Communication problems...

Read more about Improving Communications

CourseHorse Approved

This school has been carefully vetted by CourseHorse and is a verified Online educator.

Improving Communications

Give This Course as a Gift Card

  • Thousands of classes
  • No expiration
  • Unique and memorable gifts for any occasion
  • Personalized
  • Explore a passion, gain a new skill, discover a new hobby, engage in a memorable experience
  • Instant delivery
  • Lock in a price with the Inflation Buster Gift Card Price Adjuster™

Buy a Gift Card

Book this Class as a Group Event

Booking this class for a group? Find great private group events

Or see all Professional Group Events

Explore group events and team building activities ranging from cooking, art, escape rooms, trivia, and more.

CourseHorse Gift Cards

  • Creative & unique gift for any occasion
  • Thousands of classes & experiences
  • No expiration date
  • Instant e-delivery (or choose a date)
  • Add a personalized message
  • Lock in a price with the Inflation Buster Gift Card Price Adjuster™
Buy a Gift Card
gift card with the CourseHorse logo gift card with the CourseHorse logo
Loading...