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How to Communicate with Diplomacy, Tact and Credibility

Enhance your professional image and advance your career prospects with the essential skills of diplomatic, tactful, and credible communication. Join this seminar to gain insights into effective communication styles, develop better listening skills, and learn to navigate challenging situations with ease. Elevate your communication game and make a lasting impact in the business world.

  • All levels
  • 21 and older
  • $2,695
  • Live, interactive online classroom
  • 350 hours & 30 minutes over 54 sessions
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  • $2,695
  • Live, interactive online classroom
  • 350 hours & 30 minutes over 54 sessions
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Show all 54 sessions
  • Mon, Apr 08 at 9:00am - 5:00pm
  • Tue, Apr 09 at 9:00am - 4:30pm
  • Thu, Apr 18 at 10:00am - 6:00pm
  • Fri, Apr 19 at 10:00am - 5:30pm
  • Mon, Apr 29 at 9:00am - 5:00pm
  • Tue, Apr 30 at 9:00am - 4:30pm
  • Tue, May 07 at 2:00pm - 5:30pm
  • Wed, May 08 at 2:00pm - 5:30pm
  • Thu, May 09 at 2:00pm - 5:30pm
  • Fri, May 10 at 2:00pm - 5:30pm
  • Thu, May 16 at 10:00am - 6:00pm
  • Fri, May 17 at 10:00am - 5:30pm
  • Tue, May 28 at 9:00am - 5:00pm
  • Wed, May 29 at 9:00am - 4:30pm
  • Thu, Jun 06 at 2:00pm - 5:30pm
  • Fri, Jun 07 at 2:00pm - 5:30pm
  • Mon, Jun 10 at 10:00am - 6:00pm
  • Tue, Jun 11 at 10:00am - 5:30pm
  • Thu, Jun 13 at 2:00pm - 5:30pm
  • Fri, Jun 14 at 2:00pm - 5:30pm
  • Mon, Jun 24 at 9:00am - 5:00pm
  • Tue, Jun 25 at 9:00am - 4:30pm
  • Mon, Jul 08 at 2:00pm - 5:30pm
  • Tue, Jul 09 at 2:00pm - 5:30pm
  • Wed, Jul 10 at 2:00pm - 5:30pm
  • Thu, Jul 11 at 2:00pm - 5:30pm
  • Thu, Jul 25 at 9:00am - 5:00pm
  • Fri, Jul 26 at 9:00am - 4:30pm
  • Tue, Aug 06 at 10:00am - 6:00pm
  • Wed, Aug 07 at 10:00am - 5:30pm
  • Mon, Aug 19 at 9:00am - 5:00pm
  • Tue, Aug 20 at 9:00am - 4:30pm
  • Mon, Aug 26 at 11:00am - 7:00pm
  • Tue, Aug 27 at 11:00am - 6:30pm
  • Mon, Sep 09 at 10:00am - 6:00pm
  • Tue, Sep 10 at 10:00am - 5:30pm
  • Thu, Sep 19 at 9:00am - 5:00pm
  • Fri, Sep 20 at 9:00am - 4:30pm
  • Thu, Oct 03 at 9:00am - 5:00pm
  • Fri, Oct 04 at 9:00am - 4:30pm
  • Tue, Oct 15 at 10:00am - 6:00pm
  • Wed, Oct 16 at 10:00am - 5:30pm
  • Mon, Oct 28 at 9:00am - 5:00pm
  • Tue, Oct 29 at 9:00am - 4:30pm
  • Thu, Nov 07 at 10:00am - 6:00pm
  • Fri, Nov 08 at 10:00am - 5:30pm
  • Mon, Nov 18 at 11:00am - 7:00pm
  • Tue, Nov 19 at 11:00am - 6:30pm
  • Tue, Dec 03 at 2:00pm - 5:30pm
  • Wed, Dec 04 at 2:00pm - 5:30pm
  • Thu, Dec 05 at 2:00pm - 5:30pm
  • Fri, Dec 06 at 2:00pm - 5:30pm
  • Mon, Dec 16 at 10:00am - 6:00pm
  • Tue, Dec 17 at 10:00am - 5:30pm
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Class Description

Description

What you'll learn in this communication skills training:



How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

Who Should Attend

Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.

How Will You Benefit

  • Apply diplomacy and tact to be a credible and effective communicator 
  • Manage the impact your communications have on your image 
  • Define and leverage your communication style 
  • Develop and demonstrate better listening skills 
  • Understand the importance of perceptions 
  • Explore communication style differences and learn to flex your own style 
  • Recognize the impact of stress on communications and be able to adjust for it 
  •  Know what makes effective, powerful communication and develop the skills to model it

What You Will Cover

The Importance of Perception

  • Understanding how perception and image can impact others’ perception of you and your performance
  • Recognizing how diplomacy, tact and credibility are demonstrated through good communication

Communication Style Differences

  • Knowing how style impacts the image others have of you
  • Flexing your style to communicate with more diplomacy, tact and credibility
  • Completing the Insight Inventory® to better understand how style affects your communication effectiveness
  • Flexing your style to gender, generation and position
  • Recognizing how stress impacts how you use your style traits

Effective and Powerful Communication 

  • Identifying and removing the roadblocks to effective communication 
  • Knowing how to positively impact the visual, verbal and vocal components of communication 
  • Describing the Know-Feel-Do Model of communicating 
  • Implementing strategies for powerful communications and practicing them 
  • Understanding nonverbal communication as a critical part of the communication process

Effective Listening Skills

  • Applying good listening skills in order to communicate with diplomacy, tact and credibility
  • Identifying the barriers and obstacles to effective listening
  • Using good listening skills to build and improve your image
  • Knowing how ineffective listening can cost you and the organization

Diplomacy, Tact and Credibility

  • Defining the five actions that make for credible communication
  • Applying diplomacy, tact and credibility skills to create more effective communication
  • Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
  • Being aware of your “hot buttons,” and preparing before you face these situations

Reviews:

★★★★★
"Well-run and informative"
The class was well-run and informative. Dian did a great job, and I acquired tools I'll use in the future.

Dian A.
1/14/2020

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at American Management Association (5)

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