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The Art of Productive Conflict

  • All levels
  • 18 and older
  • $40
  • 225 Bush St, San Francisco, CA
  • 2 hours

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  • $40
  • GA San Francisco @ 225 Bush St 5th Fl East Entrance, San Francisco, CA 94104
  • 2 hours
  • A computer will not be provided.

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Class Description

Description

What you'll learn in this conflict resolution training:

Most human beings don’t handle disagreements very well…have you noticed?

For any community to function well, they must work out how to reach agreements, handle conflict, hear one another, be clear and efficient in their exchanges, and generally be responsive to others in their spheres of influence.

We will examine and practice tools for dealing with interactions of all kinds. These may include challenging interactions where disagreement and conflict are present or any exchange that could benefit from good listening and responsiveness. In any case, your business effectiveness and personal composure may depend on how you show up in these situations.

Takeaways
  • Communicate with a difficult person or group
  • Address a highly charged issue
  • Soften deeply entrenched points of view
  • Handle challenging questions
  • Demonstrate good listening – whether in conflict or not
  • Sensitize oneself to another’s perspective
  • Defuse hostility when possible
  • Make a compelling and persuasive case when necessary
  • Keep conversations positive and forward-moving
School Notes:
For students enrolling in 12 week part time and immersive classes, it is not recommended that you book more than one class simultaneously.

Refund Policy

If you can't make it to a class/workshop, please email us at [email protected] at least 7 days before the scheduled event date. No refunds will be given after this timeframe.


In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at General Assembly (2,637)

(4.3-star rating across 2,637 reviews)
  • The Art of Productive Conflict

    Anonymous review on 2/12/2020
  • The Art of Productive Conflict

    Reviewed by Silviya D. on 12/6/2019
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