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Managing the "Unmanageable": Tough People, Situations

at American Management Association - UNION SQUARE

Course Details
Price:
$2,545
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Location:
UNION SQUARE
780 Mission St
Btwn 4th & 3rd Streets
San Francisco, California 94103
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Description
Class Level: All levels
Age Requirements: 21 and older
Average Class Size: 20

What you'll learn in this stress management training:

Full Course Title: Managing the "Unmanageable": Tough People, Tough Situations

One of the toughest parts of a manager’s job is dealing with and turning around problem employees. Whether it’s passive/aggressive direct reports or conflict resulting from generational or cultural differences, the issues are complex and filled with emotion. The solutions aren’t always found in “Management 101”—but in this course, you’ll gain skills and tools for resolving situations and keeping problems from getting out of hand. You’ll also work through your toughest situations with the help of guided role plays, exercises and skill practice sessions.

How You Will Benefit:

  • Motivate over-taxed and “burned out” employees
  • Effectively deal with employees in crisis and dysfunctional behaviors
  • Address multi-cultural and multi-generational conflict in the workplace
  • Prepare for a potentially confrontational conversation
  • Reset expectations and lay a solid go-forward plan
  • Protect yourself and your company by minimizing employment-related liability

What will be covered:

  • Understanding the connection between difficult behavior and personal style
  • Learning the role of power, structure and tension in work relationships
  • Applying leadership defense principles
  • Troubleshooting common scenarios that put your “manager muscles” to the test
  • Mediating employee disputes
  • Understanding and applying fact-specific performance and corrective action do’s and don’ts
  • Terminations for cause vs. resignations by mutual consent
  • Leveraging workplace security options and resources


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Refund Policy
Transfer, Cancellation and Refund Policy:

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks’ notice, or fail to attend, you will be liable for the entire program fee. 

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please email CourseHorse.

Pricing, Offers, and Discounts Policy:

AMA-delivered programs are eligible for AMA member pricing, GSA pricing, special offers, and discounts as applicable, according to the terms of the specific pricing, offer and/or discount. Third party-delivered programs available through AMA and Express Skills courses are excluded from all discounted pricing, offers, and discounts offered by AMA, including but not limited to AMA member pricing, GSA pricing, AMA Seminar Savings Pass redemptions, AMA SLS Contract pricing, AMA Annual Pass/All-Access Pass, and complimentary registrations of any type.

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School: American Management Association

American Management Association

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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