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Customer Service Excellence:How to Win & Keep Customers
American Management Association @ 780 Mission St, San Francisco, CA
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training seminar on providing good customer...
Leadership Development for Women
American Management Association @ 780 Mission St, San Francisco, CA
Enhance your leadership abilities with this hands-on training seminar. Designed for women looking to advance their careers in today’s workforce. Who Should Attend: Female business professionals who are looking to move forward in their organizations by developing the best possible leadership style to fit the positions they want. Despite years of advances in both legal and corporate policy, many qualified women don’t get the jobs they want....
Management Skills for Administrative Professionals
American Management Association @ 780 Mission St, San Francisco, CA
Enhance your performance with management and leadership capabilities. Who Should Attend Experienced administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support staff who need to expand their management skills so they can better support their organization and enhance their careers. Your immediate takeaway Effectively manage changing responsibilities Communicate...
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Program Management
American Management Association @ 780 Mission St, San Francisco, CA
You also have an open territory that needs to be filled as quickly as possible. Where do you start? How do you gain the respect of your team? How can you maximize the skills of each team member? And how do you respond to your manager’s demands? In this seminar, you will gain critical-to-success management skills, from proven communication techniques to interviewing tools…from establishing an effective training program to a six-step coaching...
Communication and Interpersonal Skills for Tech Prof
American Management Association @ 780 Mission St, San Francisco, CA
Communication and Interpersonal Skills for Technical Professionals Who Should Attend All technical and IT professionals who need to develop the interpersonal and communication skills necessary to effectively convey their knowledge to those around them. Whether you’re an IT professional, engineer, scientist, or researcher, communicating with others—both technical and nontechnical professionals—is an essential part of the job. This seminar...
Agile Project Management (ICP-APM)
American Management Association @ 780 Mission St, San Francisco, CA
In this Agile Project Management training course, you will learn advanced project management skills to help you, the servant leader of your agile teams, enable your team(s) to deliver what your customers want faster and with better quality than ever before! This is an advanced course for those who are already familiar with agile methodologies who wish to take their skills in project management for agile teams to the next level. All of the...
AMA's Business Grammar Workshop
American Management Association @ 780 Mission St, San Francisco, CA
Professionals who can write clearly and correctly are far more valuable to an organization than those whose business writing is filled with errors. Whether you need to refresh your knowledge of grammar and punctuation—or know what’s grammatically correct but can’t always explain why—this highly interactive and collaborative course is the perfect and painless solution. Grammar in business writing gives you the tools to correctly apply the...
7 Interpersonal Skills of Great Managers
American Management Association @ 780 Mission St, San Francisco, CA
Broaden your managerial effectiveness to ensure your success in today’s hyper-speed, technology-driven and diverse workplace. Impact, engagement and results depend on a situationally balanced combination of technical, function-related, operational and interpersonal proficiencies. Interpersonal skills are pivotal to building credibility, trust, accountability and commitment in your team. This 2-day, interactive, hands-on, action planning and skill-building...
LEAN Process Improvement: Delivering More with Less
American Management Association @ 780 Mission St, San Francisco, CA
Apply LEAN fundamentals to reduce inefficiencies, lower costs, and increase revenue. Processing requests taking forever? Customers calling to complain about delays and high delivery costs? Worried you could be losing business as a result? LEAN process improvement tools offer simple fixes that will change your thinking, improve your operations, AND deliver quick solutions. LEAN can be especially relevant if you're coming out of the recession...
Mastering the Art of Critical Conversations
American Management Association @ 780 Mission St, San Francisco, CA
If you're like most people, you run into trouble when conversations turn from routine to crucial. Your body’s natural fight-or-flight response takes over. The knee-jerk response is to run and dodge the topic, hide behind an email, or just wing it and hope for the best. Productivity stems from face-to-face communication, as well as your ability to express controversial and risky opinions effectively. Attend this course and practice using real-life...
Moving Ahead: Breaking Behavior Patterns
American Management Association @ 780 Mission St, San Francisco, CA
Moving Ahead: Breaking Behavior Patterns That Hold You Back What’s your professional image? Do you steamroll over others in a quest for power…constantly rebel against authority…start and spread office gossip…cry at the drop of a hat in stressful situations? These are just a few examples of bad behavior that contribute to a poor professional image resulting in “career suicide”—even for the most capable employees. Overcome and resolve...
Effective Executive Speaking
American Management Association @ 780 Mission St, San Francisco, CA
Take your public speaking to the next level! Speak, present and communicate with poise, power and persuasion. From presentations to public speeches, your effectiveness as an executive and future career hinge on your ability to step up to the podium, command attention and transform every presentation into a credible and compelling communication. Let's conquer your fear and connect with the minds and hearts of your audience. Take control of the...
Conflict Management Workshop
American Management Association @ 780 Mission St, San Francisco, CA
Who Should Attend Professionals and managers who want to enhance their ability to deal with conflict situations productively. Those who embrace conflict can build understanding and better relationships—and experience greater personal and professional success. But managing conflict is not easy. In this workshop, you'll discover your own emotional triggers and learn how to manage difficult encounters with diplomacy, tact, and credibility. What...
$1,495
Leading Disruptive Change and Innovation: Your Plan for Breakthrough Growth
American Management Association @ 780 Mission St, San Francisco, CA
Develop and promote a disruptive mindset to achieve new and sustainable growth Who Should Attend: Senior managers in all industries who are responsible for choosing and implementing an organizational and divisional strategy that will produce optimal results. Breakthrough growth isn’t about luck. It requires that everyone in the organization change their mindset from what is to what if and create a disruption. Disruption equips us with the ability...
AMA's Finance Workshop for Non-Financial Executives
American Management Association @ 780 Mission St, San Francisco, CA
Get a complete financial education in just four days. . .and be prepared to make more powerful, informed business decisions. From understanding the essence of cash flow to learning how to create value on a corporate level, this comprehensive program covers all the principles of corporate finance. Through the effective use of actual case studies and annual reports of major U.S. public companies, you’ll come away better equipped to speak and interact...
Mindful Leadership: Cultivating Excellence from Within
American Management Association @ 780 Mission St, San Francisco, CA
"We take care of the future best by taking care of the present now.” ― Jon Kabat-Zinn As a leader, how can you stay focused on what’s important when there are so many demands for your immediate attention? Ever-changing market conditions, gadget overload, conflicting information and “emergencies” of all kinds can hurt your ability to think with clarity and precision. Getting to sustainable excellence requires a different way to lead....
Assertiveness Training for Managers
American Management Association @ 780 Mission St, San Francisco, CA
Mastering assertiveness skills can do a lot more than just help win arguments. If you want your managers to enhance their leadership stature and persuade others to help reach their goals, Assertiveness Training for Managers is an important first step. Assertiveness Training for Managers gives your managers the opportunity to learn how their behavior style impacts their overall performance as a manager. They’ll take stock of their current...
Leading in a Diverse, Equitable and Inclusive Culture
American Management Association @ 780 Mission St, San Francisco, CA
A diverse team with unique individual perspectives can deliver exceptional results. Having such a team calls for a leader with an arsenal of inclusive leadership practices and keen self-awareness. This course gives you deeper insights into yourself, your team, and the benefits of inclusion at all levels in your organization. Through self-assessments, case studies, and proven hands-on activities, you’ll develop competencies and get tools to create...
Project Team Leadership: Building Commitment
American Management Association @ 780 Mission St, San Francisco, CA
Project Team Leadership: Building Commitment Through Superior Communication Create more successes through enhanced project leadership, communication and negotiation skills. The demands of a project leadership role are unique. You must learn how to serve both the needs of your team members with the needs of the project—not an easy task. Project leadership requires a blend of soft skills, such as communication and motivation, along...
Communicating with Confidence
American Management Association @ 780 Mission St, San Francisco, CA
There’s no shortage of ways to communicate quickly in the Digital Age. But what happens face-to-face when you need to find the right words and communicate them in the right way? Who Should Attend Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, specialists, analysts, consultants, associate managers, project managers, and leadership-track administrative professionals....
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