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Managing Expectations: Effective Communication Skills

  • All levels
  • 18 and older
  • $40
  • Online Class, Seattle, WA
  • 2 hours

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  • $40
  • GA Seattle (Remote Online) @ Online Class, Seattle, WA 00000
  • 2 hours

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Class Description

Description

What you'll learn in this communication skills training:

The secret to a seamless working life? Managing Expectations with key stakeholders. The reason why so many of us find this challenging? We were never given the tools to communicate helpfully when challenges arise. Those who are consistently successful at work share the ability to communicate a solution-oriented mindset, leverage the buy-in of key stakeholders (internally and externally) and can use constructive communication skills to when it counts. In this fun, two-hour session, learn tactical skills to gain assertiveness, confidence and understand the nuances of communicating helpfully at work.

Takeaways:

  • Creating a Feed Forward Culture
  • Managing upwards: learn about the art of saying no tactfully to manage expectations
  • Constructive Conversations
  • Feed Forward Framework to enable conversations to grow your team
  • The art of giving and receiving feedback
Preparation:

Please Note

  • This session is taken completely online using Zoom and Slack.
  • You will need access to a laptop or computer with a working webcam and microphone as well as a strong internet connection. .
  • Download Zoom. Zoom is the video conferencing tool we will use. It works a lot like Google Hangouts or Skype. You will need to create an account in order to join the call.
  • We will provide a link to the session via email 24 hours in advance - keep an eye on your inbox
  • This session will not be recorded, however slides will be shared following the class.

School Notes:
For students enrolling in 12 week part time and immersive classes, it is not recommended that you book more than one class simultaneously.

Refund Policy

If you can't make it to a class/workshop, please email us at [email protected] at least 7 days before the scheduled event date. No refunds will be given after this timeframe.


In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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General Assembly

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Registered participants will be notified 24 hours in advance of this program with information on how to log in to the Zoom Meeting Room and other tools you’ll need for the session. Registration for this offering will close 2 hours prior to the session start in order to allow all students ample opportunity to have the technology enabled.

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