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Leadership Skills for Supervisors

at American Management Association - Arlington

(3)
Course Details
Price:
$2,595
Start Date:

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Location:
Arlington
2345 Crystal Dr Suite 200
At Crystal Dr
Arlington, Virginia 22202
(Map)
Description
Class Level: All levels
Age Requirements: 21 and older
Average Class Size: 20

What you'll learn in this leadership training:

Get the skills that propel you to the next level of success.

Who Should Attend:

Supervisors seeking to develop the individual, group and one-on-one leadership skills to keep up with evolving management roles and responsibilities.

You will explore how to maintain technical expertise while demonstrating the right type of supervisory leadership. This seminar will give you the personal, interpersonal and group skills to be influential in one-on-one situations, facilitate group performance and become an effective leader.

How you will benefit:

  • Develop interpersonal skills that help you communicate, listen and handle conflicts in your supervisory role
  • Become more effective at influencing others
  • Accomplish goals and control outcomes when dealing with staff, peers, management and other departments
  • Learn how to work with groups and teams to solve problems and accomplish projects
  • Hold performance discussions that result in changed behavior and enhanced productivity
  • Analyze your own style of behavior and recognize your strengths/weaknesses

What you will cover:

  • How to empower yourself and your staff
  • What leadership is from the supervisor’s point of view
  • How to build credibility and trust
  • Analyzing effective listening processes and skills
  • Learning participative leader skills and techniques
  • The three steps of the continuous performance appraisal process
  • Coaching, mentoring and how to give constructive feedback
  • Decision-making tools for effective leadership
  • How to apply problem solving techniques to solve actual problems
  • Teams vs. work groups: learning to lead and build personal effectiveness

Course Outline:

Introduction

  • Identify What Is Different in Supervision/Management Today
  • Identify the Opportunities for Supervisors/Managers Today
  • Describe Your Personal Objectives for This Course
  • Define What Leadership Is from a Supervisor’s Point of View
  • Rank Leadership Characteristics
Leadership

  • Identify the Difference Between Managers and Leaders
  • Observe Leaders in Action
  • Examine Your Own Leadership Capability
  • Identify How Leaders Build Credibility and Trust
  • Identify the Leadership Skills That Will Be Needed in the Next Five Years
  • Explore the Forces Encouraging Leadership and the Constraints Working Against Leadership for Supervisors
  • Develop Your Own Leadership Skills Development Plan
Interpersonal Skills

  • Identify Interactive Behaviors and Discuss How Each Is Helpful and/or Distracting When Communicating One-on-One and in Groups
  • Analyze Effective Listening Processes and Skills
  • Practice Questioning Skills to Learn How to Ask Effective Questions and the Effects of Being Questioned
  • Role-Play Management Situations to Demonstrate Participative Leader Skills and Analyze Their Effect on Others
  • Create a Communication Case from Your Work Experience
  • Resolve a Communication Case Created from Other Group Members’ Work Experiences
Coaching and Mentoring

  • Complete the Insight Inventory: Understanding Yourself and Others®
  • List the Elements of Effective Feedback
  • Write Statements About Actual Employee or Team Member Situations You Are Experiencing on the Job
  • Describe the Coaching Discussion and Its Format
  • Practice Coaching and Mentoring in Role Plays with Your Actual Employee or Team Member Situations
Decision-Making Tools for Leading

  • Discuss Three Methods of Brainstorming and Describe the Advantages of Each
  • Discuss the Effects of Organizations on Creativity
  • List the Steps in Problem Solving
  • Apply Problem-Solving Principles and Techniques to Solve Actual Problems from the Job
Learning to Lead Groups and Teams

  • Learn the Differences Between Teams Versus Work Groups
  • Get Insight on Your Own Team Building and Personal Effectiveness
  • Practice Group Skills in Exercises That Develop Teamwork
  • Discuss the Role of a Group or Team Leader and Practice Facilitation Skills in the Group Exercises
  • Discover What Needs to Happen Before Groups Become Teams


Still have questions? Ask the community.

Refund Policy
Transfer, Cancellation and Refund Policy:

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks’ notice, or fail to attend, you will be liable for the entire program fee. 

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please email CourseHorse.

Pricing, Offers, and Discounts Policy:

AMA-delivered programs are eligible for AMA member pricing, GSA pricing, special offers, and discounts as applicable, according to the terms of the specific pricing, offer and/or discount. Third party-delivered programs available through AMA and Express Skills courses are excluded from all discounted pricing, offers, and discounts offered by AMA, including but not limited to AMA member pricing, GSA pricing, AMA Seminar Savings Pass redemptions, AMA SLS Contract pricing, AMA Annual Pass/All-Access Pass, and complimentary registrations of any type.

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Reviews of Classes at American Management Association (3)

School: American Management Association

American Management Association

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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