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ITIL® v3 Practitioner Certification

at Learning Tree International - Herndon

Course Details
Price:
$1,950
Start Date:

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Location:
Herndon
13650 Dulles Technology Dr Ste #175
At Sunrise Valley Dr
Herndon, Virginia 20171
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Description
Class Level: Intermediate
Age Requirements: 18 and older
Average Class Size: 16

What you'll learn in this itil training:

Gain the foundational knowledge and skills for building an effective IT organization that supports and complements ITIL best practices in this ITIL Practitioner training course. This two-day course will provide you with the foundational knowledge needed to pass the ITIL Practitioner certification exam, and three credits towards your ITIL Expert certification.

You Will Learn How To:
  • Prepare for and pass the ITIL Practitioner certification exam
  • Utilize the nine Guiding Principles and the CSI approach to manage ITIL improvements
  • Enable improvements with metrics, measurements, and communication
  • Leverage organizational change management
Requirements: Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)

Recommended Experience: Basic IT literacy and around two years of IT experience

Course Preparation:
  • Before your event, you will be sent the ITIL Practitioner Guidance and a Pre-Course Study Guide which will detail the required work that needs to be done before class attendance, including 15 hours of personal study.
  • It is strongly recommended that you complete all the pre-course reading to improve your chance of successfully passing the exam.
  • Failure to complete the pre-reading may not only harm your success of passing the exam, but you may also find difficulty in completing the assignments, taking part in class discussions, and following the course material.
Exam Information:
  • The ITIL Practitioner exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
  • Achieving the ITIL Practitioner certificate provides three credits toward your ITIL Expert certification
Course Outline:
  • Introduction to ITIL Practitioner
  • Guiding Principles and CSI Approach
  • Metrics and Measurement To Enable CSI
  • Enabling CSI Through Effective Communication
  • Organizational Change Management To Support CSI
  • Putting ITIL Practitioner into Practice

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Refund Policy
If a customer would like to cancel or transfer their course, they must notify Coursehorse prior to two weeks before the start date of the course or within seven days of registration. On-Demand Courses cannot be cancelled once purchased and are not eligible for refund.

If a customer transfers to another course prior to two weeks before the start date or within seven days of registration of the course in which originally enrolled, 100% of any prepaid course tuition will be applied toward the course tuition for the subsequent course.

If a customer needs to cancel an enrollment two weeks prior to the start of the class or within seven days of registration, we will refund 100% of any prepaid course tuition for that enrollment.

If a customer does need to transfer or cancel a course within two weeks of the start date of the course or after seven days from the date of registration, a fee equal to 50% of the price of the course will be assessed for any standard attendances. Attendances associated with a Learning Tree program will be assessed a $500 fee. Training Passports, Training Vouchers and Pay-As-You-Learn Vouchers cannot be used after their expiration dates, and a course cancellation or transfer by the customer will not extend a Training Passport, Training Voucher Pack or Pay-As-You-Learn Voucher Pack expiration date.

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School: Learning Tree International

Learning Tree International

Established in 1974, Learning Tree International is a leading provider of IT training and management training to business and government organizations worldwide. In addition, Learning Tree provides IT Workforce Optimization Solutions – a modern approach that improves the adoption of skills, and accelerates...

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