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ITIL® 4 Foundation Training

at Learning Tree International - Herndon

Course Details
Price:
$1,950
Start Date:

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Location:
Herndon
13650 Dulles Technology Dr Ste #175
At Sunrise Valley Dr
Herndon, Virginia 20171
(Map)
Book at Office/Home
Important:
Course Number 1199
Description
Class Level: Beginner
Age Requirements: 18 and older
Average Class Size: 16

What you'll learn in this itil training:

Start your ITIL 4 certification journey on the right foot! This ITIL 4 Foundation certification training provides you with the knowledge needed to pass the ITIL 4 Foundation Certification exam. This course helps you explore the ITIL 4 end-to-end IT/digital operating model for the creation, delivery, and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy.

You Will Learn How To:

  • Prepare for and pass the ITIL 4 Foundation certification exam
  • Identify opportunities to develop IT practices using ITIL guidelines
  • Interact with IT teams using ITIL 4 terminology and concepts
  • Explore the service value chain, and IT service management practices
  • Recognize the importance of IT and business integration

Course Outline

Key Concepts of Service Management

  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Sponsor

Key Concepts of Value Creation

  • Cost
  • Value
  • Organization
  • Outcome
  • Output
  • Risk
  • Utility and Warranty

Key Concepts ofService Relationships

  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption

Seven Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate

Four Dimensions ofService Management

  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

Components of the ITILService Value System

  • Plan
  • Improve
  • Engage
  • Design & Transition
  • Obtain/Build
  • Deliverand Support

ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

How KeyITIL Practices Fit within the Service Value Chain

  • Continual Improvement
  • Change Control
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Service Level Management

Still have questions? Ask the community.

Refund Policy
If a customer would like to cancel or transfer their course, they must notify Coursehorse prior to two weeks before the start date of the course or within seven days of registration. On-Demand Courses cannot be cancelled once purchased and are not eligible for refund.

If a customer transfers to another course prior to two weeks before the start date or within seven days of registration of the course in which originally enrolled, 100% of any prepaid course tuition will be applied toward the course tuition for the subsequent course.

If a customer needs to cancel an enrollment two weeks prior to the start of the class or within seven days of registration, we will refund 100% of any prepaid course tuition for that enrollment.

If a customer does need to transfer or cancel a course within two weeks of the start date of the course or after seven days from the date of registration, a fee equal to 50% of the price of the course will be assessed for any standard attendances. Attendances associated with a Learning Tree program will be assessed a $500 fee. Training Passports, Training Vouchers and Pay-As-You-Learn Vouchers cannot be used after their expiration dates, and a course cancellation or transfer by the customer will not extend a Training Passport, Training Voucher Pack or Pay-As-You-Learn Voucher Pack expiration date.

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School: Learning Tree International

Learning Tree International

Established in 1974, Learning Tree International is a leading provider of IT training and management training to business and government organizations worldwide. In addition, Learning Tree provides IT Workforce Optimization Solutions – a modern approach that improves the adoption of skills, and accelerates...

Read more about Learning Tree International

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