Course Details
$2,495 100 seats left
Start Date:

Tue, Dec 06, 2:00pm - Dec 09, 5:00pm Eastern Time (4 sessions)

Next start dates (1)

Live, interactive online classroom
Purchase Options
Class Level: All levels
Age Requirements: 21 and older
Average Class Size: 20
System Requirements: 

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements
  • Windows 7+ (Microsoft Edge, Latest Internet Explorer, Firefox, or Chrome)
  • Apple Mac OS 10.9+ (*Latest Firefox, Safari, or Chrome)
  • Ubuntu Linux (Firefox only)
  • Android 4.x (Chrome Browser Only)
  • Apple iOs (*Latest version, Safari Browser Only)
* Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.

Test Your Computer

The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins.

Additional Requirements: 
  • Minimum bandwidth requirement is 512 kbps for meeting attendees 
  • In order to access the event, your computer must have cookies and JavaScript enabled. If your operating system currently does not have cookies or JavaScript enabled, contact your network administrator. 
  • POP-UP Blockers must be turned off to access the program. 
Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!
Class Delivery: AMA's Live Online Seminars are live, interactive, instructor-led courses that are completely user-friendly and accessible from your office or home PC. They’re the perfect time-saving alternative when you want training but can’t get away from the office.

You'll be able to speak to and/or electronically communicate with the instructor's and other attendees. You can also share files, view the instructors desktop, ask questions, tell the instructor to speak louder, softer, slow down, etc. (through simple icons). You'll see what your instructor is writing, view and hear questions and comments from other attendees, and be able to work in subgroups.  A headset is required for optimal communication throughout the Live Online Seminar.

A member of AMA's expert faculty of business professionals will lead your seminar. Beyond our course leaders’ experience in business training, they are specially trained to present AMA's high-quality content in an engaging, live online format.

We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled seminar and give you all the information you need about the simple set-up process.     

What you'll learn in this productivity class:

Prepare, develop and deliver highly engaging online learning experiences

The demand for live, online e-learning is rapidly increasing—but many trainers aren’t well equipped to meet its unique challenges. It’s no small task to juggle course content, speak and listen well, show visuals, respond to chat messages, avoid silences, poll participants and manage interruptions and technical problems. The unprepared can lose audience members in the first few minutes of a live online course, helpless to get them back. 

This course explores best practices in developing and delivering successful and engaging live online learning. Learn how to identify performance standards and course objectives, and plan learning experiences that help ensure participant success. Know how to prepare yourself and your participants for the online experience, maintain energy and engagement, and manage the complexities of facilitation and technology. You’ll discover what steps to take between sessions, what to do for post-course follow-up and much more. In addition, you’ll get hands-on experience delivering in a live online environment and receive expert and peer feedback.

Who Should Attend

Trainers with 3-5 years of experience who are looking to expand their facilitation techniques to an online environment

What You Will Cover

  • Apply Best Practices for Creating and Delivering Highly Effective, Live (Synchronous) Online Learning Experiences
  • Plan and Coordinate the Crucial Before, During, After Action Steps That Lead to a Positive Live Online Learning Experience
  • Employ Techniques to Create and Maintain Learner Engagement and Retention
  • Use Your Voice, Energy, and Questioning Techniques as the Most Powerful Instructional Resources
  • Manage the Opportunities and Challenges of Online Learning Technology to Ensure Smooth, Trouble-Free Sessions
  • Provide Resources Learners Can Use to Manage Your Learning Environment to Minimize Distractions and Maximize Their Learning and Performance



Introduction to the Challenges/Opportunities of Online Learning

  • Navigating the complexities of time, distance, technology and culture
  • Identifying key differences in training design, development, and delivery of face-to-face vs. live, online training
  • Learning vocal techniques that can increase participant engagement

Designing for Learner Engagement

  • Clarifying the performance gaps the training is expected to fill
  • Matching technology to performance objectives and teaching methods
  • Highlighting best practices for designing live online learning
  • Identifying key roles and functions of the designer, developer, facilitator and producer


Developing for Learner Engagement

  • Recording your voice as facilitator and exploring the impact of pitch, pacing and volume
  • Connecting the training evaluation to course objectives and participant evaluation methods
  • Applying brain-based learning techniques to develop course materials
  • Evaluating engagement tools (polling, chats, online breakout groups and more)

Preparing the Participants

  • Customizing pre-delivery checklists that address supervisor involvement, managing technology and the learning environment


Delivering for Learner Engagement

  • Clarifying facilitator and producer roles
  • Navigating in the live facilitator environment
  • Using your voice, listening, asking questions, giving feedback, dealing with silence, building rapport, providing instructions and more

Delivery/Facilitation of Online Learning

  • Pacing and managing your own energy
  • When/how to use breaks to re-energize yourself and the participants
  • Addressing background noise; dealing with cultural differences; managing disruptive participants and more


Delivery/Facilitation of Online Learning (continued)

  • Identifying the types of situations that can go wrong during a live online delivery
  • Creating backup plans for when things go wrong (and they will)
  • Selecting the appropriate recovery/backup tips for some common situations ( e.g., participants didn’t receive materials, can’t access or provide audio, can’t view videos, get disconnected)

After the Learning Experience

  • Providing post-training learning materials to participants and/or their managers (print, social media, mobile learning)
  • Highlighting best practices for constructing and distributing the course evaluation, receiving and analyzing data

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Still have questions? Ask the community.

Refund Policy
Transfer, Cancellation and Refund Policy:

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks’ notice, or fail to attend, you will be liable for the entire program fee. 

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please email CourseHorse.

Pricing, Offers, and Discounts Policy:

AMA-delivered programs are eligible for AMA member pricing, GSA pricing, special offers, and discounts as applicable, according to the terms of the specific pricing, offer and/or discount. Third party-delivered programs available through AMA and Express Skills courses are excluded from all discounted pricing, offers, and discounts offered by AMA, including but not limited to AMA member pricing, GSA pricing, AMA Seminar Savings Pass redemptions, AMA SLS Contract pricing, AMA Annual Pass/All-Access Pass, and complimentary registrations of any type.
Start Dates (2)
Start Date Time Teacher # Sessions Price
2:00pm - 5:00pm Eastern Time TBD 4 $2,495
This course consists of multiple sessions, view schedule for sessions.
Wed, Dec 07 2:00pm - 5:00pm Eastern Time TBD
Thu, Dec 08 2:00pm - 5:00pm Eastern Time TBD
Fri, Dec 09 2:00pm - 5:00pm Eastern Time TBD
2:00pm - 5:00pm Eastern Time TBD 4 $2,495
This course consists of multiple sessions, view schedule for sessions.
Wed, Feb 15 2:00pm - 5:00pm Eastern Time TBD
Thu, Feb 16 2:00pm - 5:00pm Eastern Time TBD
Fri, Feb 17 2:00pm - 5:00pm Eastern Time TBD

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