Tue, Dec 20, 10:00am - 11:30am Eastern Time
Emotional Intelligence & Customer Service
Session 1 of Customer Service in Time of Crisis
In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can solve problems. In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too. Attendees will be able to:
Register for this class, you will be sent ONLINE login instructions prior to the class date.
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.
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a) No refunds will be issued.
b) If you reschedule 28 or more days prior to the start of the class, there will be no rescheduling charge.
c) If you reschedule 7-27 days prior to the start of the class, there will be a 25%-of-class-price rescheduling charge.
d) If you reschedule 1-6 days prior to the start of the class, there will be a 50%-of-class-price rescheduling charge.
e) If you reschedule 24 hours or fewer prior to the start of the class, you will pay a rescheduling fee equal to 100% of the cost of the program.
f) If you do not attend a public class in which you enrolled and for which you paid, and you have not contacted Improving Communications in writing to provide notification and to reschedule, all fees will be forfeited.
g) If you notify Improving Communications of the need to reschedule attendance in a public class in accordance with the terms herein, unused, paid enrollment credit(s) for a that class may be used for up to one year past the date of the originally-scheduled class.
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Improving Communications provides individuals and organizations with Business Writing, Public Speaking, Customer Service, Leadership, and UB4I® Sales training classes, as well as supplying a dynamic and engaging speaker for events.
This school has been carefully vetted by CourseHorse and is a verified Online educator.
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