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Restaurants, individual managers, and servers can face civil and criminal liability for violations of the alcoholic beverage law and ignorance is not a defense.  Learn the details and risks of Tied House and Dram Shop Laws, liquor license types and requirements, new account credit applications and personal guarantees. We will cover the most...

Becoming a Trusted Advisor: How to Develop More Valuable Customer Relationships In competitive times like these, customers are constantly reevaluating service providers and vendors. Developing a solid rapport with customers is the key to achieving stability and growing business. This workshop shows you the principles and practices of moving from...

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success.  How you handle your customers can directly affect your individual goals as...

Talk So People Listen is a three-day program designed to develop a stronger communication style in any individual contributor or high potential in your company.  This program is for the individual who understands the importance of communication to driving business results ­ and who is committed to developing a style that can positively impact...

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed...

Feeling overwhelmed? What if you could learn a process for thinking to make better decisions and create better solutions? In this course, you’ll learn and practice techniques to generate breakthrough ideas and solve your most pressing problems. You’ll also discover how to ask the right questions, challenge assumptions and see others’ viewpoints...

It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your organization? Do you know how to analyze your audience? Can you frame your message so that people feel connected...

Build a solid foundation of project management knowledge, techniques and tools in this hands-on workshop that covers the entire project life cycle. Who Should Attend: Individuals who are new to project management “Accidental” project managers (professionals for whom PM is a secondary part of their jobs) Business analysts; subject-matter experts...

Individuals in the workplace face many challenges to working together effectively, such as the shift from in-person to virtual or hybrid teams, reorganized workflows and reporting structures, and similar disruptions.  Unless they can collaborate effectively, they will find themselves mired in project delays, miscommunications, and derailed initiatives. ...

Learn to become an innovator, a persuasive player and a champion of strategic change. This seminar gives you the right practice to close the gap between where you are now and where you want to be. You'll conduct SWOT analysis, leverage key prospects for strategic opportunities and inspire risk taking and innovation. Make your mark. This training...

This sales management training helps you better handle the ups and downs in your business—and ensure your team's success! Who Should Attend: Seasoned sales managers who want to refine sales planning techniques, build leadership skills and become more powerful decision makers, motivators, communicators, coaches and counselors through advanced sales...

Developing Your Analytical Skills: How to Research and Present Information When making decisions, how do you assess the credibility of information? Do you conduct research and gather data methodically, or act on instinct and follow the latest trends? Do you know what key questions to ask? Feel confident you’re making valid decisions? Whether...

Our training for trainers program: how to build confidence and engage your audience The training field can change fast, which makes training for trainers crucial. New methodologies. New discoveries about the way adults learn. Changing expectations from trainees—and from your company. Our training the trainer courses give you the practical platform...

Extraordinary Productivity: The 5 Choices That Drive Success The Extraordinary Productivity: The 5 Choices That Drive Success course is based on ideas and practices accumulated over decades from the leaders of productivity. This FranklinCovey seminar provided by AMA will help you develop the necessary tools to maximize productivity in the...

No matter how great your product or service is, or how talented a salesperson you are, you will not be able to close the deal if you cannot tell your clients how what you’re selling will benefit them. Through this intensive professional sales training seminar, you will learn how to gain your clients business by earning their trust. Go through the...