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Email Etiquette

Improve your written communication skills and enhance productivity with this training on crafting concise, effective emails. Learn how to create a positive public perception and build rapport with internal and external customers, resulting in increased customer satisfaction. Take your workplace communication to the next level.

  • All levels
  • 18 and older
  • $125
  • Virtual Classroom
  • 90 minutes
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Start Dates (3)

  • $125
  • Virtual Classroom
  • 90 minutes
  • Webinar login instructions will be sent to registrants prior to the class date.
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Class Description

Description

What you'll learn in this communication skills training:

This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For professionals who must meet the needs of the public, these areas of development are the right thing. Improved communications means increased internal and external customer satisfaction.

Attendees will be able to:

  • Write clearly, creating an greater public perception of expertise;
  • Be more efficient with written communication, reducing wasted time and adding to profitability; and
  • Craft concise, rapport-building written messages for internal and external customers, increasing productivity and forging a more pleasant workplace environment.

Topics:

  • Benefits of using email
  • Purpose of E-mail
  • Steps to take before writing
  • Inflection in written messages
  • Effects of instant messaging and text messaging
  • Basic E-mail Plans
  • Subject Lines
  • Paragraph Structure
  • Details
  • Summary of Problem
  • Use of CC and BCC
  • TYPING IN ALL CAPS IS YELLING!
  • Proofreading

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

No refunds will be issued.

  • If the Customer reschedules 29 or more business days prior to the start of the class, there will be no rescheduling charge.
  • If the Customer reschedules 8-28 business days prior to the start of the class, there will be a 25%-of-class-price rescheduling charge.
  • If the Customer reschedules 2-7 business days prior to the start of the class, there will be a 50%-of-class-price rescheduling charge.
  • If the Customer reschedules 1 business day or fewer prior to the start of the class, Customer will pay a rescheduling fee equal to 100% of the cost of the program.
  • If the Customer does not attend a public class in which s/he enrolled and for which s/he paid, and has not contacted CourseHorse in writing to provide notification and to reschedule, all fees will be forfeited.
  • If Customer notifies CourseHorse of the need to reschedule attendance in a public class in accordance with the terms herein, unused, paid enrollment credit(s) for a that class may be used for up to one year past the date of the originally-scheduled class.
Improving Communications makes every effort to run scheduled public classes. Occasionally, unforeseen difficulties cause these classes to be postponed or canceled. We will provide Customers with as much advance notice as reasonably possible under the circumstances.

Once Customer is notified of a class postponement or cancellation, Customer may reschedule, accept credit to be applied to future classes (valid for up to one year), or request a refund less a 5% non-refundable registration fee.

Please keep this policy in mind when making travel arrangements. We shall not be liable for any travel costs.

Reviews of Classes at Improving Communications (45)

(4.6-star rating across 45 reviews)
  • Email Etiquette

    Reviewed by Cara E. on 4/16/2020
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