Course Details
$335 4 seats left
Start Date:

Thu, Jun 03, 10:00am - 5:00pm Eastern Time

1300 Caraway Ct Ste 200
Btwn McCormick & Arena Drives
Largo, Maryland 20774
Class Level: Beginner
Age Requirements: 18 and older
Average Class Size: 3

Flexible Reschedule Policy: This provider has flexible, free rescheduling for any-in person workshop. Please see the cancellation policy for more details

What you'll learn in this outlook training:

Learn the basic features of Microsoft Outlook and get more done quickly. Learn about: Outlook Basic, Outlook Modules, Sending/Receiving Email, Contacts, Calendaring, Tasks and Customizing the Interface.

Outlook Versions That Can Attend: Outlook 2019, 365, 2016, & 2013 (Microsoft Windows PC)

Course Taught With:
Outlook version 2016 (Microsoft Windows PC) Software and Courseware

Not Appropriate For: Macintosh versions of Outlook

In This Course, Learn About: 
  • Explore Outlook modules
  • Manage scheduling
  • Manage window elements
  • Send and receive email messages
  • Store and access contact information
  • Track tasks
Course Outline

Outlook basics
  • Start Outlook
  • Work in the Outlook user interface
  • Sidebar: About Office
  • Identify app window elements
  • Sidebar: Tell me what you want to do
  • Work with the ribbon and status bar
  • Sidebar: Adapt procedure steps
  • Manage Office and Outlook settings
  • Sidebar: Microsoft account options
  • Skills review
  • Practice tasks
Explore Outlook modules
  • Work in the Outlook app window
  • Work with items
  • Switch among modules
  • Work in the Mail module
  • Folder Pane content
  • Ribbon tabs
  • Content area views
  • Sidebar: Display conversations
  • Message windows
  • Sidebar: Draft responses in the Reading Pane
  • Sidebar: The Backstage view of a message
  • Work in the Calendar module
  • Ribbon tabs
  • Calendar item windows
  • Work in the People module
  • Ribbon tabs
  • Contact record windows
  • Work in the Tasks module
  • Ribbon tabs
  • Task windows
  • Skills review
  • Practice tasks
Send and receive email messages
  • Create and send messages
  • Create messages
  • Troubleshoot message addressing
  • Save and send messages
  • Sidebar: Send from a specific account
  • Attach files and Outlook items to messages
  • Sidebar: New mail notifications
  • Display messages and message attachments
  • Display message content
  • Display attachment content
  • Display message participant information
  • Respond to messages
  • Sidebar: Resending and recalling messages
  • Skills review
  • Practice tasks
Store and access contact information
  • Save and update contact information
  • Create and modify contact records
  • Sidebar: Contact record sources
  • Sidebar: Conform to name and address standards
  • Communicate with contacts
  • Sidebar: Create custom contact record fields
  • Initiate actions from contact records
  • Select message recipients from address books
  • Sidebar: Link contact records
  • Display different views of contact records
  • Sidebar: Modify the settings of any view
  • Print contact records
  • Skills review
Manage scheduling
  • Schedule appointments and events
  • Sidebar: Add holidays to your calendar
  • Convert calendar items
  • Configure calendar item options
  • Schedule and change meetings
  • Respond to meeting requests
  • Display different views of a calendar
  • Sidebar: Use the Date Navigator
  • Skills review
  • Practice tasks
Track tasks
  • Create tasks
  • Create task items
  • Create tasks from Outlook items
  • Manage tasks
  • Update tasks
  • Remove items from your task list
  • Manage task assignments
  • Assign tasks to other people
  • Respond to task assignments
  • Display different views of tasks
  • Display tasks in the Tasks module
  • Sidebar: Outlook Today
  • Display tasks in other modules
  • Skills review
  • Practice tasks
Manage window elements
  • Personalize the Outlook app window
  • Configure the Folder Pane
  • Configure the Navigation Bar
  • Display module peeks
  • Configure the Reading Pane
  • Customize the Quick Access Toolbar
  • Customize the ribbon
  • Customize user interface fonts
  • Skills review
  • Practice tasks
Headsets for free, Guaranteed to Run, Re-Takes for free (Up to 6 months), Interactive Classroom environment.

Registration Note: We can only accept students into our classes whose tuition is being paid by an employer or sponsoring organization. Self-paying individuals cannot enroll.

School Notes:

Courseware (if a course has a Courseware) will be shipped to the address provided two weeks before the class starts. Make sure that the additional info field is properly and correctly filled out to avoid Courseware being lost in transit. Please also note that P.O. Box addresses are not allowed.

Certstaffix Training offers instructor-led live training classes that can be taken from your home or work. We also have real physical locations where students can go and connect to class in a quiet office with a computer that we provide. Our instructors teach from a remote location while being able to interact with students as in a traditional classroom setting.

Instructors can view student progress and take control of their PC to provide direct assistance. Students can see the instructor's presentation as well as voice questions directly to the instructor and participate in class discussions.

Still have questions? Ask the community.

Refund Policy

Note: This provider has a temporary cancellation policy for COVID-19 related cancellations which is as follows: 

All of our classes are offered live online and any student with a computer and an internet connection can take class from their home or anywhere else they feel comfortable. For customers who are concerned about COVID-19 with regard to attending classes from one of our computer labs, please know that you can switch to attend from home up to the day before class. We just ask that you notify us so we can send them class connection information and inform the center staff that they won’t be coming in for class. 

With regard to our computer labs, each one holds a maximum of only two students per room so no student will need to be in close proximity to any large group of people. We’ve also asked the centers that host our computer labs to disinfect all keyboards/mice/surfaces, etc. after each use and requested that they provide hand sanitizer to our students. That being said, we definitely understand if a student would feel more comfortable taking class from their home.  

We purchase and ship books to students two weeks before their class date and we are charged for any computer lab booking if not cancelled within a week of the booking date, so we would not be able to fully refund a student who wants to cancel less than two weeks before class without incurring a financial loss to us that we would not be able to recover. With the attend from home option, students do hava a choice to stay home and still get their training. Students can also choose to postpone their training to a later date if they wish. 


Original cancellation policy (non-COVID-19):

You can cancel or reschedule your registration without penalty or charge provided you give notice of 10 business days (M-F) or more days before the start of my class.

If you request to cancel or reschedule your registration 10 Business Days (M-F) or less days before the class start you will be charged 100% the course fee and will not be entitled to a refund. You have one (1) opportunity to use our Make-Up policy to have those funds applied to a later class date.

You cannot change your class location ten (10) Business days (M-F) or less before the class start because Certified Staffing Solutions has shipped training materials and provisioned resources. Location changes requested prior to that timeframe are subject to availability and may incur an additional charge.

Should Certified Staffing Solutions need to cancel your class due to insufficient enrollment, or postpone it due to events beyond their control, Certified Staffing Solutions will notify you as soon as possible. In such cases, you may reschedule to a future class date at no additional charge or receive a refund for any money on account relating to that registration.

Travel arrangements and costs are the sole responsibility of the student. Certified Staffing Solutions suggests obtaining refundable reservations. Certified Staffing Solutions classes are confirmed approximately 14 days before the start of the class. We cannot guarantee class commitments before that window of time. Certified Staffing Solutions will not be responsible for any cancellation costs incurred, including but not limited to, airline/mass transit tickets, hotel reservations and so on.


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Start Date Time Teacher # Sessions Price
10:00am - 5:00pm Eastern Time Remote Instructor 1 $335

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Certstaffix Training

Certified Staffing Solutions specializes in providing computer training and instructors nationwide. Our instructors are professional trainers and utilize hands-on exercises to reinforce lecture. Each averages more than 5 years delivering classes to business professionals.

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