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Managing Client Relationships

  • All levels
  • 18 and older
  • $150
  • 30 John St, Brooklyn, NY
  • 6 hours over 3 sessions

Start Dates (0)

  • $150
  • Made in NY Media Center by IFP @ 30 John St, Brooklyn, NY 11201
  • 6 hours over 3 sessions
  • Classroom 2
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Class Description

Description

What you'll learn in this management course:

If you are the owner of a business, you are creating a startup, or you are the leader of a team, your business is to deal with clients. Having a healthy and balanced relationship with your clients and managing expectations is the key to your success.

In this class you'll learn how to develop and maintain relationships with clients by becoming an indispensable, reliable problem solver.

What You Will Learn:
  • Learn to identify your service, brand, and a client’s behaviors.
  • Learn what questions to ask and how to ask them.
  • Develop techniques to deal with referrals, difficult clients, and digital communications.
  • Create and manage the right client expectations from the start.
  • Identify your internal client services, how client management becomes a part of your day and not your entire day.

Refund Policy

Plans change. We get it. But if you can't make it to a class / event / workshop, please email [email protected] at least 8 business days before the scheduled event date. No refunds will be given after this timeframe.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.

Reviews of Classes at Made in NY Media Center by IFP (33)

(4.3-star rating across 33 reviews)
  • Managing Client Relationships

    Reviewed by Danielle S. on 11/4/2016
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Made in NY Media Center by IFP

We are a collaborative workspace and community designed to support and connect media and tech entrepreneurs, innovators, and artists with industry resources, events, mentorship, and educational opportunities.

Our alternative educational platform called ClassWork is a set of personalized courses guided...

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Made in NY Media Center by IFP

Made in NY Media Center by IFP

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