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Managing the "Unmanageable": Tough People, Situations is unfortunately unavailable

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Managing the "Unmanageable": Tough People, Situations

Learn effective strategies to handle difficult employees and challenging workplace situations in this comprehensive course. Gain valuable skills and tools through guided role plays and skill practice sessions. Ideal for directors, managers, supervisors, and team leaders.

  • All levels
  • 21 and older
  • $2,695
  • 1601 Broadway, New York, NY
  • 15 hours over 2 sessions

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  • $2,695
  • American Management Association @ 1601 Broadway 6th Floor, New York, NY 10019
  • 15 hours over 2 sessions
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Class Description

Description

What you'll learn in this stress management training:

Full Course Title: Managing the "Unmanageable": Tough People, Tough Situations

One of the toughest parts of a manager’s job is dealing with and turning around problem employees. Whether it’s passive/aggressive direct reports or conflict resulting from generational or cultural differences, the issues are complex and filled with emotion. The solutions aren’t always found in “Management 101”—but in this course, you’ll gain skills and tools for resolving situations and keeping problems from getting out of hand. You’ll also work through your toughest situations with the help of guided role plays, exercises and skill practice sessions.

Who Should Attend

Directors, managers, supervisors, team leaders and anyone who manages or directs others.

How You Will Benefit

  • Motivate over-taxed and “burned out” employees
  • Effectively deal with employees in crisis and dysfunctional behaviors
  • Address multi-cultural and multi-generational conflict in the workplace
  • Prepare for a potentially confrontational conversation
  • Reset expectations and lay a solid go-forward plan
  • Protect yourself and your company by minimizing employment-related liability

What Will Be Covered

  • Understanding the connection between difficult behavior and personal style
  • Learning the role of power, structure and tension in work relationships
  • Applying leadership defense principles
  • Troubleshooting common scenarios that put your “manager muscles” to the test
  • Mediating employee disputes
  • Understanding and applying fact-specific performance and corrective action do’s and don’ts
  • Terminations for cause vs. resignations by mutual consent
  • Leveraging workplace security options and resources

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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American Management Association

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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American Management Association

American Management Association

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Entrance on 48th St

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